Tips to respond quickly, professionally and confidently.
When a new cleaning request comes in, you’ll receive a notification in the app and by email (if enabled). A quick, thoughtful response helps you stand out and increases your chances of getting booked.
A thoughtful response goes a long way!
Open the request to see the full information. Make sure the clean suits your location, availability and the type of work you offer.
New cleaning request
3 bed home – Regular clean
Tue 16 Sep 2024, 10:00
3 hours (estimated)
Cork, T12
View full detailsCheck your calendar and consider travel time. It’s okay to decline if it doesn’t suit you – this helps keep your response rate high for the right jobs.
Tip: If you're close to the location, you can mention this in your message.
Introduce yourself, confirm your availability and ask any questions you may have. A friendly, clear message helps build trust.
The customer will review your message along with any other responses. They may ask additional questions or book you directly.
Tip: Keep notifications turned on so you don't miss a reply.
Cleaner Network now
You have a new message from a customer.
If the request doesn't suit you, you can decline it. This won't affect your profile, and it helps us match you with more relevant opportunities.
Tip: You can turn off certain types of requests in your settings if you're not looking for that work right now.
Manage requests
