FAQ

Cleaner.Network uses a multi-step vetting and verification process to make sure every cleaner listed on the platform is genuine, trustworthy, and legally able to work. Each cleaner earns badges as they complete different stages of verification, giving customers clear insight into who they’re booking.
🔒 Stripe Verified : Every cleaner links their Cleaner.Network profile to Stripe, one of the world’s most secure payment providers. Stripe verifies each cleaner’s identity, bank details, and tax status before activating their account. This means all payments are encrypted, traceable, and transferred directly to the verified cleaner, with Cleaner.Network’s booking fee automatically deducted. 🪪 Identity Verified Cleaners upload valid photo identification such as a passport or driving licence, which is securely checked to confirm their real name and identity.
📜 Right to Work Verified Cleaners provide documentation confirming they have the legal right to work in Ireland or the UK (for example, an Irish/EU passport or residence permit). Depending on their visa type, they receive either a “Verified – Self-Employed” or “Limited – Employee Only” badge.
🧾 Reference Check Each cleaner must supply two recent references, which are verified by Cleaner.Network before the cleaner receives their Reference Checked badge.
🛡️ Insurance Certificate Cleaners who upload proof of current public liability or employer’s insurance receive the Insurance Verified badge, giving customers additional peace of mind.
👮 Background Check / Police Vetting Where applicable, cleaners can submit police vetting or background check documents. Once verified, they earn the Background Checked badge. Together, these badges form a transparent, easy-to-understand verification system that helps customers book with confidence, knowing their cleaner has been checked, verified, and securely connected to Cleaner.Network’s payment and compliance systems.

The two most important factors for customers choosing a cleaner are your profile photo and price per hour. Please make sure you upload a clear profile picture on a plain background. If you are finding that you are not getting any bookings, it could also be your price per hour. Try lowering it by a small amount until you start receiving a lot of jobs. Then gradually increase to your preferred rate. Customers also like to see excellent profile ratings, so make sure to ask the customer to provide a good recommendation or rating at the end of the job.

Non-EEA passport, with valid visa (including immigration status) or Biometric Residence Permit UK/EEA birth/adoption certificate with National Insurance number Permission to enter the labour market One document to prove your address, which could be: A bank or credit card statement (not from an online bank like Monzo or Starling) An original utility bill (excluding mobile phone) A letter from the government

Yes, you can contact us in a number of ways:
Email: office@cleaner.network
Call: U.S +1 856 336 5545
Call: UK +44 20 8123 3596
Call: IRL +353 21 234 0003

Please reach out and call your cleaner directly to make any access arrangements or for any particular cleaning requests. On the day make sure to have all cleaning products/vacuum cleaners ready as necessary. Cleaners do not bring their own equipment. Recommended things to do before the cleaner's arrival: Please remove all items (especially fragile and valuable ones) from the areas that are to be cleaned in order to eliminate the risk of any damage. Please move/remove any clothes/socks or personal belongings from the floors or any surfaces you would like the cleaners to clean, to ensure clear access to those areas. If any cupboards/drawers/cabinets need to be cleaned, please empty them of your belongings so that we can clean them properly. The cleaner can do that for you as well, but you will need to ask them to do so beforehand.

You will be asked to leave a review after your cleaning service is completed. You can rate your cleaner from 1-5 stars, and leave a comment based on your experience.

You can cancel a booking by going to your bookings section and selecting the option to cancel. If the cleaner has already confirmed the booking, you may be charged a cancellation fee.

Yes, you can contact your cleaner directly through the Cleaner Network messaging system before the job starts.

Simply visit our website, enter your location, select your preferred date and time, and choose from available cleaners based on their reviews and pricing.

Yes, all cleaners undergo a thorough vetting process, including background checks and verification of their experience and qualifications.

Absolutely! Cleaner Network allows you to book one-time cleanings or schedule recurring services for weekly, bi-weekly, or monthly needs.

Costs vary depending on the cleaner’s rate, the size of your property, and the type of cleaning service required. Cleaner profiles display transparent pricing.

Yes, during the booking process, you can specify tasks like deep cleaning, window washing, or carpet cleaning to customize your service.

Our real-time scheduling system shows the availability of cleaners in your area. Once you select a date, it will display who is free to book.

You can cancel or reschedule easily through your account. Policies regarding refunds or rescheduling fees depend on the cleaner’s terms, which are displayed during booking.

Most cleaners bring their own supplies. However, you can specify if you prefer they use your products or equipment during the booking process.

Cleaner Network operates in Ireland, the UK, and the USA, with an expanding service area. Enter your location on our site to check availability.

Cleaner Network accepts all major credit/debit cards, Apple Pay, Google Pay, and secure online payments through our platform.

Yes, many cleaners on our platform are insured for your peace of mind. Insurance details are listed on their profiles.

If you're not satisfied, contact our support team within 24 hours. We’ll work with you to resolve the issue, including potential refunds or re-cleaning.

Yes, tipping is optional and can be done through the platform after the service is complete or in person.

After your cleaning, you’ll receive an email or app notification prompting you to rate and review the cleaner.

Yes, you can update preferences such as cleaning tasks or timing through your account, subject to the cleaner’s approval.

Cleaners can service homes, apartments, offices, and other small commercial spaces. Be sure to specify your property type when booking.

Most cleaners have a minimum booking requirement, typically two hours. This information is displayed on their profiles.

Once your booking is confirmed, you can message your cleaner directly through the platform to clarify any details.

Yes, same-day bookings are available if cleaners in your area have open slots. Check availability during booking.

No, there are no membership fees. You only pay for the cleaning services you book.