Find answers, get support and make the most of Cleaner Network.
Whether you’re booking a cleaner for the first time or managing regular cleans, our guides and support resources are here to help.
Follow these simple steps to find and book the right cleaner for you.
Choose a topic below to find guides, FAQs and useful resources.
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Quick answers to common questions from customers.
Search for a cleaner in your area, choose a time that suits you, and confirm your booking — payment is taken securely online at the time of booking.
Payments are made securely online through the platform when you confirm a booking. The total cost, including any service fee, is always shown before you confirm.
Yes — you can manage, reschedule or cancel a booking from your account. Check the booking details for any applicable notice period.
Insurance information, where provided, is shown on a cleaner's profile. See our Policies and Safety page for full details on what cover applies.
Cleaner profiles show verification information such as identity checks and reviews from previous customers — see our Policies and Safety page for what verification is currently in place.
Contact our support team as soon as possible with your booking details and we'll help put things right.
After a completed clean, you can leave a review of your cleaner. Reviews appear on the cleaner's profile to help other customers choose with confidence.
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