Money and Payments
Simple, secure and transparent.
This guide explains how payments work on Cleaner Network, including pricing, payouts, fees and everything you need to know as a customer or a cleaner.
How payments work
Cleaner Network handles payments securely, so you can book with confidence.
Book a cleaner
Choose your cleaner and confirm your booking.
Pay securely
Pay online using a debit or credit card or Apple Pay.
Cleaner completes the clean
You receive a notification once the clean is finished.
Payment is released
The cleaner is paid securely through Cleaner Network.
Accepted payment methods
We accept a range of secure payment methods for your convenience.
Credit card
Visa, Mastercard, American Express
Debit card
Visa, Mastercard
Apple Pay
Quick and secure checkout
Google Pay
Fast and easy payments
Secure payments
All payments are processed securely through our payment partner, using encryption and industry standard security.
Pricing and fees
Cleaner Network is transparent about pricing. You'll always see the total cost before you confirm.
Clear pricing
Your cleaner sets their hourly rate, which is shown before you book.
Service fee
A small service fee is added to help keep the platform secure and running smoothly. This is clearly shown at checkout.
No hidden charges
The total cost, including any service fees, is displayed before you confirm your booking.
Payouts for cleaners
Cleaners receive their earnings securely through Cleaner Network.
Weekly payouts
Earnings are usually paid into your bank account on a weekly basis.
Direct to your bank
Payments are sent directly to your nominated bank account.
Secure and reliable
We use a trusted payment partner to ensure your earnings are safe and secure.
Invoices and receipts
You'll receive a receipt for every booking.
Automatic receipts
A receipt is sent to your email once the clean is completed.
Download anytime
You can also download your receipts from your account.
Business use
Receipts can be used for expense claims if needed.
Frequently asked questions
View all FAQsHow do payments work?
Customers pay securely online when a booking is confirmed. Funds are held securely and released to the cleaner once the clean is marked complete.
How much does a clean cost?
Each cleaner sets their own hourly rate, shown before you book. The total cost, including any service fee, is always displayed before you confirm.
When do cleaners get paid?
Cleaners are typically paid on a weekly basis, directly into their nominated bank account.
Can I get a refund?
Refunds are handled on a case-by-case basis — contact support with your booking details and our team will help.
Do you charge a service fee?
Yes, a small service fee is added to help keep the platform secure and running smoothly. It is always shown clearly at checkout.
Will I receive an invoice or receipt?
Yes — a receipt is emailed automatically after every completed clean, and past receipts can be downloaded from your account at any time.