GETTING STARTED

How Cleaner Network Bookings Work

From a new customer request to a confirmed clean.

Cleaner Network makes it simple for you to find suitable cleaning jobs. This guide explains how the booking process works, what happens at each stage and what you need to do.

  • Guide
  • 5 min read
  • Helpful
Cleaner Network hero photo

Simple
bookings.
Happy
customers.

The booking process at a glance

A simple 6-step journey from request to payment.

  1. 1
    New customer request
  2. 2
    Review the details
  3. 3
    Respond and show interest
  4. 4
    Customer chooses a cleaner
  5. 5
    Complete the clean
  6. 6
    Get paid and get a review

You receive a new customer request

When a customer submits a cleaning request in your area, Cleaner Network notifies suitable cleaners. You'll receive an in-app notification and an email (if enabled).

Tip: Turn on notifications so you don't miss opportunities.
10:24
New cleaning request A new request is available in your area.

Review the details

Open the request to see key information including the location, type of clean, date and time, estimated duration and any special requirements.

Tip: Check the location and details carefully to make sure it's a good fit for you.

Cleaning Request

  • 3 bed home
  • Regular clean (weekly)
  • Tue 16 Sep, 10:00
  • 3 hours
  • Cork, T12

Respond and show interest

If the request suits you, let the customer know you're available. You can send a short message to introduce yourself and confirm you're available on this date and time.

Tip: A friendly, professional message helps you stand out.

Hi, I'd be happy to help with your cleaning request. I'm available on this date and I look forward to hearing from you.

The customer chooses a cleaner

The customer reviews responses from interested cleaners and chooses the cleaner they'd like to book. You'll receive a notification as soon as you're selected.

Tip: Keep your profile up to date to increase your chances of being chosen.
You've been selected! The customer has chosen you for this booking.

Complete the clean

You'll receive the full booking details in your dashboard, including the customer's contact information and any specific instructions. Complete the clean as agreed and let the customer know if you have any questions.

Tip: Arrive on time, be professional and deliver a great clean.
Clean home photo

Get paid and get a review

Once the clean is completed, the customer confirms the booking. Your payment is processed securely through Cleaner Network. You'll also receive a review, which helps you win more customers.

Tip: Great service leads to great reviews and repeat bookings.
Payment received! €72.00 has been added to your account.