Confirm the details
Check all the booking information in your Cleaner Network dashboard, including:
Date and time
Know exactly when you need to arrive.
Address
Check the full address and any access notes.
Type of clean
Review what's included (e.g. regular clean, deep clean, one-off).
Special instructions
Look for any specific requests or areas to focus on.
Plan your travel
Give yourself plenty of time to arrive on time, especially for a first visit.
Tip: Use a map app to check the route and consider parking options.
Allow extra time
Arrive a few minutes early if possible.
Prepare your cleaning supplies
Make sure you have all the products and equipment you need for the job.
- Multi-surface cleaner
- Bathroom cleaner
- Glass cleaner
- Disinfectant
- Microfibre cloths (different colours)
- Mop and bucket
- Vacuum cleaner (if needed)
- Bin bags
- Gloves
- Spare cloths and scourers
- Any specialist products for the type of clean
- A fully charged phone
Make a professional first impression
Your reliability, attitude and communication go a long way.
Be on time
Arrive a few minutes early if possible.
Introduce yourself
A friendly greeting helps build trust.
Be respectful
Treat the customer's home with care.
Keep in touch
Let the customer know if you're running late or have any questions.
During the clean
Work through the agreed tasks, keeping an eye on time and quality.
Tip: If you notice anything important (e.g. damage, maintenance issue), let the customer know.
After the clean
Once you've finished:
Check your work
Walk through the main areas to make sure you're happy.
Let the customer know
Inform them the clean is complete and ask if they're happy.
Encourage a review
A quick, friendly request can help you get your first review.
Mark as complete
Update the booking in your Cleaner Network dashboard.