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FAQ
I'm a new registered cleaner, why am I not getting any jobs?
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The two most important factors for customers choosing a cleaner are your profile photo and price per hour. Please make sure you upload a clear profile picture on a plain background. If you are finding that you are not getting any bookings, it could also be your price per hour. Try lowering it by a small amount until you start receiving a lot of jobs. Then gradually increase to your preferred rate. Customers also like to see excellent profile ratings, so make sure to ask the customer to provide a good recommendation or rating at the end of the job.
What right to work documents do I need to provide?
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Non-EEA passport, with valid visa (including immigration status) or Biometric Residence Permit UK/EEA birth/adoption certificate with National Insurance number Permission to enter the labour market One document to prove your address, which could be: A bank or credit card statement (not from an online bank like Monzo or Starling) An original utility bill (excluding mobile phone) A letter from the government
I need help, who can I contact?
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Yes, you can contact us in a number of ways:
Email: office@cleaner.network
Call: U.S +1 856 336 5545
Call: UK +44 20 8123 3596
Call: IRL +353 21 234 0003
I'm a customer and have made my first booking. Does the cleaner bring their own equipment and anything else I need to know?
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Please reach out and call your cleaner directly to make any access arrangements or for any particular cleaning requests. On the day make sure to have all cleaning products/vacuum cleaners ready as necessary. Cleaners do not bring their own equipment. Recommended things to do before the cleaner's arrival: Please remove all items (especially fragile and valuable ones) from the areas that are to be cleaned in order to eliminate the risk of any damage. Please move/remove any clothes/socks or personal belongings from the floors or any surfaces you would like the cleaners to clean, to ensure clear access to those areas. If any cupboards/drawers/cabinets need to be cleaned, please empty them of your belongings so that we can clean them properly. The cleaner can do that for you as well, but you will need to ask them to do so beforehand.
How do I leave a review?
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You will be asked to leave a review after your cleaning service is completed. You can rate your cleaner from 1-5 stars, and leave a comment based on your experience.
How do I cancel a booking?
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You can cancel a booking by going to your bookings section and selecting the option to cancel. If the cleaner has already confirmed the booking, you may be charged a cancellation fee.
I forgot to add a note for the cleaner. Can I contact them?
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Yes, you can contact your cleaner directly through the Cleaner Network messaging system before the job starts.
How do I book a cleaner through Cleaner Network?
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Simply visit our website, enter your location, select your preferred date and time, and choose from available cleaners based on their reviews and pricing.
Are the cleaners on Cleaner Network vetted?
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Yes, all cleaners undergo a thorough vetting process, including background checks and verification of their experience and qualifications.
Can I book a one-time cleaning service?
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Absolutely! Cleaner Network allows you to book one-time cleanings or schedule recurring services for weekly, bi-weekly, or monthly needs.
How much does it cost to book a cleaner?
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Costs vary depending on the cleaner’s rate, the size of your property, and the type of cleaning service required. Cleaner profiles display transparent pricing.
Can I request specific cleaning tasks?
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Yes, during the booking process, you can specify tasks like deep cleaning, window washing, or carpet cleaning to customize your service.
How do I know if a cleaner is available?
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Our real-time scheduling system shows the availability of cleaners in your area. Once you select a date, it will display who is free to book.
What happens if I need to cancel or reschedule my booking?
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You can cancel or reschedule easily through your account. Policies regarding refunds or rescheduling fees depend on the cleaner’s terms, which are displayed during booking.
Do I need to provide cleaning supplies?
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Most cleaners bring their own supplies. However, you can specify if you prefer they use your products or equipment during the booking process.
Is Cleaner Network available in my area?
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Cleaner Network operates in Ireland, the UK, and the USA, with an expanding service area. Enter your location on our site to check availability.
What payment methods are accepted?
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Cleaner Network accepts all major credit/debit cards, Apple Pay, Google Pay, and secure online payments through our platform.
Are the cleaners insured?
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Yes, many cleaners on our platform are insured for your peace of mind. Insurance details are listed on their profiles.
What if I’m not satisfied with the cleaning service?
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If you're not satisfied, contact our support team within 24 hours. We’ll work with you to resolve the issue, including potential refunds or re-cleaning.
Can I tip my cleaner?
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Yes, tipping is optional and can be done through the platform after the service is complete or in person.
How can I leave a review for my cleaner?
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After your cleaning, you’ll receive an email or app notification prompting you to rate and review the cleaner.
Can I change my booking preferences after I’ve confirmed?
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Yes, you can update preferences such as cleaning tasks or timing through your account, subject to the cleaner’s approval.
What types of properties can cleaners service?
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Cleaners can service homes, apartments, offices, and other small commercial spaces. Be sure to specify your property type when booking.
Is there a minimum booking time?
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Most cleaners have a minimum booking requirement, typically two hours. This information is displayed on their profiles.
How do I contact my cleaner before the appointment?
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Once your booking is confirmed, you can message your cleaner directly through the platform to clarify any details.
Does Cleaner Network offer same-day bookings?
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Yes, same-day bookings are available if cleaners in your area have open slots. Check availability during booking.
Is there a membership fee to use Cleaner Network?
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No, there are no membership fees. You only pay for the cleaning services you book.