Cleaner Network
office@cleaner.network
- How do I book a cleaner?
Glad you asked, you can book directly on our webpage or better still download our app on the Google Play or Apple Store. Simply select your nearest town or city. Provide some details about the property you need to get cleaned, 2 bedrooms, 2 bathrooms etc. Select the amount of hours you need and what time you need the cleaners for.
Once you have entered in those details, it will show you a list of cleaners in your area. Choose a cleaner based on price, distance or recommendation.
Once you have chosen your cleaner, then click to pay by cash or card. The cleaner will then confirm and you are all set.
- How do I pay?
You can pay by cash or card. We use Stripe and if you choose to pay by card there is a small Stripe processing fee. There is no charge for cash.
- Can I cancel a booking?
Yes no problem up to 24 hours before the appointment, there is no charge. If within 24 hours of the appointment, as you can appreciate the cleaner will have made arrangements and not accepted other jobs so we cannot cancel the job at that stage. Our cleaners are very accommodating though and hopefully it will be possible to rearrange at a mutually suitable time.
- I am cleaner, how do I use it?
You will need to download the app (apple or android versions available), it is free and here you will get the full cleaner functionality of the service.
Cleaners can select the hours they are available to work, the distance they wish to travel for jobs and the price per hour that suits them. There is a diary management system which you can tailor according to your week, only getting bookings within the hours that suit you best, within your area and for the price per hour selected.
There are two payment options, card or cash. To get paid by cash you will need to pre load your wallet function in the app. We use Stripe for card payments and please follow the steps on Stripe to receive card payments.
Any issues or queries in setting up, please call us or email cleaner@cleaner.network
- I'm a cleaner, do I need to complete the Stripe account?
Yes we use Stripe as it is a secure payment platform, it is needed so the customer can pay you directly and for you to upload to your wallet in order to receive cash bookings. Please complete each box, if you don't have a company name please use Cleaner Network and the website www.cleaner.network
Please note, your cleaner profile will not display to customers until your Stripe account is connected.
Your profile will not display unless your virtual wallet is in credit.
This is the only way we can collect the 10% booking fee.
Any issues relating to Stripe please contact their customer service team directly on www.stripe.com
Cleaner Network will deduct the 10% booking fee from your cleaner wallet.
Yes, you will need to download the app in order to receive bookings as it has the full functionality.
- I am cleaner and I'm finding it difficult to set up my stripe account?
Please view the short video, which will take you through each step in linking your strip account and getting your account set up.
- I am cleaner, how come I cannot accept the booking?
With cash bookings, cleaners need to have enough cash in their virtual wallets to cover the 10% booking fee. Cleaner Network will deduct the 10% booking fee from your cleaner wallet. The cleaner gets paid in full by the customer on the day of the clean.
- I am new registered cleaner, how come I am not getting any jobs?
The two most important factors for customers choosing a cleaner, are your profile photo and price per hour. Please make sure you upload a clear profile picture on a plain background. If you are finding that you are not getting any bookings, it could also be your price per hour. Try lowering it by a small amount until you start receiving a lot of jobs. Then gradually increase to your preferred rate.
Customers also like to see excellent profile ratings so make sure to ask the customer to provide a good recommendation or rating at the end of the job.
- What right to work documents do I need to provide.
Non-EEA passport, with valid visa (including immigration status) or Biometric Residence Permit
UK/EEA birth/adoption certificate with National Insurance number
Permission to enter the labour market
One document to prove your address, which could be:
A bank or credit card statement (not from an online bank like Monzo or Starling)
An original utility bill (excluding mobile phone)
A letter from the government
- I need help, is there anyone I can contact?
Yes you can contact us in a number of ways
Email:office@cleaner.network
Call:U.S +1 856 336 5545
Call:UK +44 20 8123 3596
Call: IRL +353 21 234 0003
- I'm a customer and have made my first booking. Does the cleaner bring their own equipment and anything else I need to know?
Please reach out and call your cleaner directly to make any access arrangements or for any particular cleaning requests.
On the day make sure to have all cleaning products/vacuum cleaners ready as necessary.
Cleaners do not bring their own equipment.
Recommended things to do before the cleaners arrival.
Please follow these steps to ensure that your service will go as smoothly as possible:
Please remove all items (especially fragile and valuable ones) from the areas that are to be cleaned in order to eliminate the risk of any damage.
Please move/remove any clothes/socks or personal belongings from the floors or any surfaces you would like the cleaners to clean, to ensure clear access to those areas.
If any cupboards/drawers/cabinets need to be cleaned, please empty them of your belongings so that we can clean them properly. The cleaner can do that for you as well, but note this will take time.
Please make sure that there will be no children or pets in the areas that they are going to clean as this could negate the effect of the cleaning service.
Make sure that there will be electricity and running water. If you have added freezer cleaning, please have it defrosted prior to our arrival so that we can clean it properly.
Parking – make sure that there is a free parking spot available for the cleaner (if not confirmed already over the phone).
Please review the following information as it will help us deliver satisfying results:
In case the information provided about the property is incorrect or if said property is in a bad condition, we reserve the right to amend the price.
After the service has been completed, we will kindly ask you to inspect the premises together with one of the cleaners (if you are present). This will help us ensure that we have done the service to your satisfaction.
Your card may be charged for the full price of the service immediately upon booking or at any time before the service begins.
Once the service has been completed, please make sure to sign and retain a copy of your job completion form. If you require an invoice, the Finance Department can issue one and send it to you via e-mail. Once the payment has been arranged, we will issue and provide you with a receipt.
The cleaner might need to take photos for quality control purposes (prior to and upon completion of the service). They can be emailed to you upon request, along with the paid invoice, serving as evidence for services rendered. The photos will not be used for any marketing or commercial purposes, unless otherwise agreed by all parties.
We would be grateful if you help us improve the services by submitting your feedback either over the phone or via email. The best place to leave feedback is via the Cleaner Network app.
Please bear in mind that, in cases where mould/mildew is present, the cleaners would most likely be unable to remove it. Due to the growth’s tricky nature, the cleaning service will not be able to deal with it in most cases, so we normally suggest consulting with a handyman/builder instead. Nonetheless, we can try cleaning as much as possible, but please let us know if this is needed and remember that we cannot offer any guarantees.
