PRIVACY POLICY
Last Updated: 25-06-2026
1. Introduction
Kynknock Ltd t/a Cleaner Network ("Cleaner Network", "we", "our" or "us") is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.
This Privacy Policy explains how we collect, use, store and protect your personal information when you use the Cleaner Network website, mobile applications and related services.
We process personal data in accordance with:
- General Data Protection Regulation (EU)
2016/679 ("GDPR")
- Irish Data Protection Act 2018
- Other applicable Irish and European data protection laws
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2. Data Controller
The Data Controller is:
Kynknock Ltd t/a Cleaner Network
Baltimore, Co. Cork, Ireland
Email: privacy@cleaner.network
Website: www.cleaner.network
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3. Who This Policy Applies To
This Privacy Policy applies to:
- Customers
- Cleaners using the Cleaner Network platform
- Website visitors
- Mobile app users
- Anyone contacting Cleaner Network
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4. Information We Collect
Depending on how you use Cleaner Network, we may collect:
Identity Information
- Name
- Postal address
- Email address
- Telephone number
Account Information
- Username
- Password (encrypted)
- Login history
Booking Information
- Property address
- Cleaning requirements
- Booking dates and times
- Property access information
- Special instructions
- Photographs voluntarily uploaded by customers
Payment Information
Where card payments are made:
- payment reference
- transaction details
- payment status
Cleaner Network does not store your full credit or debit card details.
Card payments are securely processed by Stripe.
Communications
Records of emails, telephone calls, online chat and customer support enquiries.
Technical Information
- IP address
- Browser
- Device type
- Operating system
- Cookie information
- Website usage statistics
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5. How We Use Your Information
We use personal information to:
- create your account
- arrange bookings
- match customers with cleaners
- communicate regarding bookings
- process payments
- provide customer support
- improve our services
- prevent fraud
- comply with legal obligations
- send service updates
- send marketing communications where you have consented or where permitted by law
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6. Legal Basis for Processing
We process personal information under one or more of the following lawful bases:
Contract To:
- create accounts
- arrange bookings
- process payments
- provide customer support
Legitimate Interests
To:
- improve Cleaner Network
- secure our systems
- prevent fraud
- resolve disputes
- operate our business efficiently
Legal Obligations
To comply with:
- taxation law
- accounting requirements
- court orders
- regulatory obligations
Consent
Where required for:
- email marketing
- SMS marketing
- optional cookies
- location services
You may withdraw consent at any time.
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7. Sharing Information
Cleaner Network only shares personal information where necessary.
We may share information with:
Independent Cleaners
To complete a booking we may share:
- customer name
- address
- contact details
- booking information
- photographs uploaded by the customer
- special instructions
Cleaners are independent contractors and are responsible for handling personal information lawfully.
Payment Providers
Card payments are processed securely by Stripe or another approved payment processor.
Professional Advisers
Where necessary we may share information with:
- accountants
- solicitors
- insurers
- IT providers
- fraud prevention services
Where legally required we may also disclose information to regulators or law enforcement agencies.
We never sell your personal information.
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8. Payments
Customers may choose either:
Cash
Where customers pay the cleaner directly in cash:
- Cleaner Network does not receive payment
from the customer.
- Cleaner Network does not charge the customer a Platform Fee.
Card
Where customers choose card payment:
- payment is processed securely by Stripe
- Cleaner Network deducts its Platform Fee together with applicable third-party payment processing charges before remitting the remaining balance to the cleaner
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9. International Transfers
Some trusted service providers may process personal information outside the European Economic Area.
Where this occurs, Cleaner Network ensures appropriate safeguards are in place, including Standard Contractual Clauses or other lawful transfer mechanisms recognised under GDPR.
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10. Data Retention
Typical retention periods include:
Information| Retention
Customer accounts| Up to 7 years after last
booking
Booking records| Up to 7 years
Financial records| Minimum 6 years
Customer enquiries| Up to 24 months
Marketing preferences| Until withdrawn
Cleaner records| Up to 7 years after leaving the platform
Information is securely deleted or anonymised once no longer required.
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11. Security
Cleaner Network uses appropriate technical and organisational measures including:
- encrypted connections (SSL/TLS)
- secure hosting
- password protection
- restricted access
- secure payment providers
- regular software updates
Although no online system can guarantee complete security, we continually work to protect your information.
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12. Your Rights
You have the right to:
- access your personal information
- correct inaccurate information
- request deletion
- restrict processing
- object to processing
- receive a copy of your information
- withdraw consent
- complain to the Data Protection Commission
Requests should be sent to:
privacy@cleaner.network
We normally respond within one month.
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13. Children's Privacy
Cleaner Network is intended for people aged 18 years or older.
We do not knowingly collect personal information from children.
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14. Data Breaches
Where required by law, Cleaner Network will notify the Data Protection Commission and affected individuals of reportable personal data breaches.
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15. Changes to this Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
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16. Contact Us
Kynknock Ltd t/a Cleaner Network
Baltimore, Co. Cork, P81 PK28, Ireland
Email: privacy@cleaner.network
Website: www.cleaner.network
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17. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with the Data Protection Commission.
Data Protection Commission
21 Fitzwilliam Square South
Dublin 2, D02 RD28, Ireland
Website: https://www.dataprotection.ie