Last Updated:
15-06-2026
Cleaner Network is operated by Kynknock
Ltd t/a Cleaner Network ("Cleaner Network", "we",
"our", or "us").
Registered Office:
Kynknock Ltd t/a Cleaner Network
Baltimore, Co. Cork, P81 PK28, Ireland
Email: office@cleaner.network
Customer Support:
customerservice@cleaner.network
Telephone: +353 87 292 9215
Website: www.cleaner.network
These Terms and Conditions govern your use of the Cleaner Network website, mobile applications and services. By using Cleaner Network, creating an account or booking a service, you agree to these Terms and Conditions. If you do not agree, you should not use the platform.
Cleaner Network is an online technology platform connecting customers with independent cleaners and property service providers. Cleaner Network is not the employer of any cleaner and does not supervise or control how cleaning services are performed. Each cleaner operates as an independent contractor and is solely responsible for the services they provide.
Cleaner Network facilitates:
●
customer enquiries
● cleaner matching
● booking management
●
secure online payments
●
customer support
●
dispute assistance
You must be at least 18 years old to use Cleaner Network. You agree that all information provided is accurate, complete and kept up to date.
You are responsible for:
●
keeping your password secure
●
maintaining accurate account
information
●
notifying us immediately of
unauthorised use of your account
We may suspend or close accounts where
reasonably necessary, including fraud, misuse of the platform or breaches of
these Terms.
Bookings are subject to cleaner availability. A booking is only confirmed once Cleaner Network has issued written confirmation.
Customers are responsible for ensuring:
●
correct address
●
safe access
●
working utilities
●
accurate booking details
●
any pets or hazards are disclosed
Cleaner Network offers customers two
payment options.
Where a customer chooses to pay in cash:
●
payment is made directly to the
cleaner
●
Cleaner Network does not charge
the customer a Platform Fee
●
the cleaner is solely responsible
for declaring and accounting for their income
Where a customer chooses to pay securely
by card through Cleaner Network:
●
payment is processed through
Stripe or another approved payment provider
●
Cleaner Network deducts a 10%
Platform Fee
●
applicable third-party payment
processing fees are also deducted before payment is released to the cleaner
●
the remaining balance is paid to
the cleaner in accordance with Cleaner Network's payment schedule
Prices displayed may be fixed prices, estimates or hourly rates. Where additional work is requested, any revised price should be agreed before work continues.
Customers may cancel or reschedule bookings in accordance with the cancellation policy displayed during booking. Late cancellations or failure to provide access may result in a reasonable cancellation charge. Where a cleaner cancels, Cleaner Network will make reasonable efforts to source an alternative cleaner or arrange a refund where appropriate.
Customers agree to:
●
provide truthful information
●
treat cleaners respectfully
●
provide safe access
●
secure valuables
●
comply with applicable laws
●
avoid abusive or threatening
behaviour
Cleaner Network reserves the right to
suspend accounts where customers repeatedly misuse the platform.
Cleaners are responsible for:
●
performing services with
reasonable care and skill
●
complying with Irish law
●
maintaining appropriate insurance
where required
●
keeping customer information
confidential
●
arriving at agreed appointments
where reasonably possible
Cleaners remain independent contractors
at all times.
If you are unhappy with a service, please
contact Cleaner Network as soon as reasonably possible.
Email: customerservice@cleaner.network
Telephone: +353 87 292 9215
Where appropriate we may:
●
investigate the complaint
●
request photographs
●
liaise with the cleaner
●
arrange a re-clean
●
offer a partial refund
●
offer a full refund where
appropriate
Nothing within these Terms limits your
statutory rights.
Personal information is processed in accordance with our Privacy Policy. Cookies are managed in accordance with our Cookie Policy.
You must not:
●
attempt to gain unauthorised
access
●
interfere with the operation of
the platform
●
upload unlawful or abusive content
●
impersonate another person
●
introduce malicious software
●
use Cleaner Network for unlawful
purposes
All intellectual property rights relating to Cleaner Network remain the property of Kynknock Ltd or its licensors. You may not copy, reproduce or commercially exploit any part of the platform without prior written permission.
We aim to keep Cleaner Network available at all times. However, we cannot guarantee uninterrupted availability and may suspend the platform for maintenance, security or operational reasons.
Nothing in these Terms excludes or limits liability that cannot legally be excluded under Irish law. Subject to that:
●
Cleaner Network is not responsible
for work performed independently outside the platform.
●
Cleaner Network is not responsible
for indirect or consequential losses.
●
Cleaner Network is not responsible
for events beyond its reasonable control.
●
Responsibility for carrying out
cleaning services rests with the independent cleaner.
Nothing within these Terms affects your statutory rights under Irish consumer legislation. Services must be provided with reasonable care and skill.
Cleaner Network may update these Terms from time to time. The latest version will always be available on our website. Continued use of the platform constitutes acceptance of any revised Terms.
These Terms are governed by the laws of Ireland. Any disputes shall be subject to the jurisdiction of the Irish Courts, without affecting any mandatory consumer rights.
Kynknock Ltd t/a Cleaner Network
Baltimore, Co. Cork, Ireland
Email: office@cleaner.network
Customer Support: customerservice@cleaner.network
Telephone: +353 87 292 9215
Website: www.cleaner.network